challenge: transition the 2nd level support team from the US to Europe, to eliminate the time difference when supporting the targeted European market. Start support for the local Chinese dealer.
My role: Global Service Manager
Result: in 6 months, we set up and communicated the required processes, trained the 2nd level support team, implemented weekly meetings with both the US team and the Chinese dealer.
Where/when? Hycor Biomedical, 2022