challenge: improve productivity, balance workload, eliminate Preventative Maintenance backlog
My role: Regional Service Manager
Result: over a 12-month period, cross-trained the entire Field Service Team in different modalities, changed approach from reactive to proactive, balanced the workload, completely eliminated up to 24 months historical backlog in PM
Where/when? Siemens Healtineers after the merger of 3 companies: DPC, Dade Behring, Bayer Diagnostics